Hatsukoi logo

Your basket is empty
 
 

Returning an Item

You can return any product that you are not happy with within 28 calendar days of receiving it.

The Product must be returned to us undamaged, unused and in the same state that it was sent to you. Labels or tags must remain intact and the product(s) should be returned in its original packaging.

Before returning any item, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. stating the reason for the return.  You will then be sent instructions for returning the item by post.  Once the goods have been received and it has been confirmed that they are in suitable condition, you will receive a refund for the value of the item(s).  Postage and packaging fees will not be refunded unless the item is faulty.

When sending items, please make sure you ask for a proof of postage. We can only provide a refund for a lost return once we have been provided with the proof of posting certificate.

Promotion and discount codes

If you decide to return an order that has been purchased with a discount code applied, the amount refunded will be the amount that was paid including any discounts or special offers.

 
 
 
 

All content and images are the property of Leila Hodgkins

Website designed and built by Lurexlounge.com