Updated: January 2021
My dear customers in the European Union are greatly valued and I appreciate all your past and future business. Sadly, for the time being at least, the UK is no longer a member of the EU and doing business is not so easy, proving particularly difficult for small businesses.
I am, of course, still happy to send orders to the EU. Royal Mail prices have increased but, since most orders are relatively low value, it still seems easy enough to post items.
However, if your delivery address is in an EU country please be aware that you may be asked to pay additional duty or fees before you can receive your package.
It is very difficult to find information about what will happen when small parcels are sent from the UK to the EU however below is some information which may mitigate circumstances and help your orders get through customs with the minimum of disruption:
- A customs form will be completed for each order and I have an EORI number (although apparently this is not necessary for normal post).
- The country of origin for almost everything in the Hatsukoi shop is Japan and this will be shown on the customs form.
- If your order is a gift, please select this option in the checkout and it will be marked as such on the customs form. It is my understanding that gifts are not subject to duty but I have not been able to verify this.
This page will be updated as the situation becomes clearer.
We at Hatsukoi will do our best to fulfil your orders and we remain stubbornly European in spirit!