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The payment was not completed and therefore your order has not been confirmed.

This may be because:

You cancelled the order at the payment stage - no problem, sorry to see you go!
For whatever reason you were not able to complete the payment process.
You lost connection or some other technical issue.

If you did not mean to cancel the order and would like to receive the goods, either add them back into the basket and try again or, if you are still having difficulties, please contact us by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

Many thanks for your interest in Hatsukoi and we hope you enjoy browsing.

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